Who does what in regulatory filings

Short-let compliance in Italy is fragmented: one national law for public security reporting, twenty regional systems for statistics, more than a thousand municipal regulations for tourist tax, electronic invoicing for tax purposes. Software can automate the submission, but it cannot take on the legal position of the person running the property.

The rules identify a single obligated party: the operator of the accommodation, that is you. This is not a contractual choice of ours, it is how the statutes are written. This document sets out what we do to help, what you must do, and what happens when something goes wrong.

Every compliance module follows the same pattern: we provide the engine, you provide the configuration, you keep the archive.

The service does not cover every municipality and every region: current coverage is shown inside the product. Where automatic coverage is absent, the filing must be made manually by you: a missing module does not suspend a statutory obligation.

Entirely yours, as the obligated party:

• the accuracy and currency of the credentials, property codes, rates, exemptions, tax rates and municipal rules you configure in the product;
• reviewing the data before submission, whenever the service shows you a preview or asks for confirmation, including data extracted automatically from a document;
• meeting the statutory deadlines, including where they depend on an action of yours (for example a check-in entered late);
• paying over the taxes collected and filing periodic and annual returns;
• retaining documents for the statutory periods, under article 7;
• the lawfulness of the activity carried on in the properties you manage, including permits, building regulations and local restrictions.

Ours, as the software provider:

• the correct operation of the calculation and submission engine against the data and rules you configured;
• automatic retry of submissions that fail for technical reasons, and alerting you to persistent failures;
• keeping an immutable record of operations, usable to show what was submitted and when;
• the security and confidentiality of the data processed on your behalf.

If a penalty is imposed on you exclusively because of a malfunction of the service attributable to us, with no contributing cause on your side, we pay compensation on the following terms.

• Conditions: the data and configuration were correct; the operation was started within the deadline; the operation log evidences the malfunction; you reported the matter within 30 days of the penalty notice, attaching it.
• Amount: compensation covers the penalty up to a maximum of 500 euro per event and in any case no more than 2,000 euro per contract year.
• Exclusions: interest, legal costs, indirect damages, lost bookings or reputation, penalties arising from incorrect data, incorrect configuration, late entry, or unavailability of the public receiving systems.
• Nature: the compensation absorbs any further claim arising from the same facts and is included in the overall cap set out in article 9 of the terms of service — it is not additional to it.

Different caps may be agreed in writing under a dedicated service level agreement.

Calculations, summaries, pre-filled forms and suggestions produced by the product (including those generated with AI assistance) are operational support tools. They are not tax, legal or employment advice and do not replace your accountant, payroll adviser or lawyer.

Before using a figure produced by the system for a return, a payment or a contract, check it. The service is built to let you do so, showing the amounts and the rules applied.

You undertake to hold us harmless from any claim, demand for damages, penalty or expense (including reasonable defence costs) brought against us by third parties, guests or public authorities and arising from:

• data or configuration entered by you that is incorrect or out of date;
• processing of guest data without a valid legal basis, or instructions given by you in breach of data protection law;
• operating the accommodation without the required permits or in breach of local rules;
• use of the service in breach of article 5 of the terms.

We will notify you of the claim promptly, let you take part in the defence and not settle without your consent, which shall not be unreasonably withheld. Reciprocally, we will hold you harmless from third-party claims based on infringement of intellectual property rights by the software.

We keep submissions and documents for a short window, sufficient for technical support (ordinarily 30 to 90 days; photos of identity documents 30 days after check-out). Exact windows are in the privacy notice.

Statutory obligations are longer — five years for public security filings, ten years for tax documents — and they fall on you. That is why the product offers manual export and a connection to storage of your own (for example Google Drive), with a periodic reminder.

We update the product when rules change, with the professional diligence that can reasonably be expected. We do not, however, guarantee that every national, regional or municipal change is reflected in the product by its entry into force: the sources number in the thousands and some are not published in any usable form.

It remains your responsibility to check the rules applicable to your properties and to report discrepancies to us: we fix those as a priority.

These figures help you judge the risk at stake. They are indicative, current as at the date of this document, and do not replace reading the rules in force.

EU Directive 2021/514 (Italian Legislative Decree 32/2023) requires platform operators that facilitate payments while retaining a fee to report annually to the Italian Revenue Agency the details of sellers exceeding 30 transactions or 2,000 euro in yearly revenue.

From that moment, and on at least 30 days' notice:

• we will ask you for your tax code or VAT number, residence or registered office, IBAN and the identifying details of the properties, and you undertake to provide them accurately and keep them current: they are the precondition of the report, not a commercial request;
• we will report the amounts earned annually and send you a copy of what we report about you, within the statutory deadlines;
• we will keep that data for 5 years, as the rules require;
• if the data is not provided, the decree provides that the operator, after two reminders and once the deadlines pass, closes the seller's account or withholds the amounts due: that is a statutory consequence, not a discretionary right of ours, and we will do what we can to avoid it by warning you in time.